At Akulamatata, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

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1.⁠ ⁠Orders

Q: How do I place an order?
A: Select your desired items, add them to the cart, fill in the shipping details, and complete the payment.

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Q: How can I check my order status?
A: Log in to your account and go to the "My Orders" page to check your order progress.

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Q: Can I cancel or modify my order?
A: If the order has not been shipped, you can contact customer service to cancel or modify it. Once the order is shipped, changes cannot be made.

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2.⁠ ⁠Payment & Invoice

Q: What payment methods are supported?
A: We support credit cards, debit cards, PayPal, and other local payment methods.

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Q: Is payment secure?
A: Yes, we use encryption technology to protect your payment information and ensure transaction security.

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Q: Do you provide invoices?
A: After the order is completed, you can download an electronic invoice from the "My Orders" page or contact customer service to request one.

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3.⁠ ⁠Shipping & Logistics

Q: How long does it take to ship an order?
A: Orders are usually shipped within 1-3 business days, depending on stock availability.

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Q: How can I track my shipment?
A: Once the order is shipped, you will receive a tracking number, which you can use on the "Order Tracking" page.

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Q: Do you offer international shipping?
A: Yes, we provide worldwide shipping. Shipping costs and delivery times vary by destination.

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Q: What is the incoterms for international shipping?

A: For all products shipped outside the European Union and Dutch overseas departments and territories, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable.

These duties and sums are not the responsibility of KH BROS BV. They will be borne by the customer.

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4.⁠ ⁠Returns & Exchanges

Q: How do I request a return or exchange?
A: Contact customer service within 7 days of receiving the item, ensuring it is unused and in its original packaging.

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Q: Who covers the return shipping cost?
A: If the return is due to quality issues or incorrect items, we cover the shipping cost. For personal reasons, the buyer is responsible for the return shipping fee.

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Q: How long does a refund take?
A: Refunds will be processed within 5 business days after receiving the returned item and confirming its eligibility. The actual refund time depends on the payment method.

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5.⁠ ⁠Customer Service

Q: How can I contact customer service?
A: You can reach us via online chat, email, or phone. We will respond promptly during business hours.

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Q: What are your business hours?
A: Our customer service team is available Monday to Friday, 09:00 - 18:00 (GMT+8).

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If you have any other questions, feel free to CONTACT US !